R Ray Wang - Software Insider
- Monday’s Musings: Decoupling Support From Maintenance - What Apps Vendors Can Learn From Microsoft Dynamics March 8, 2010Who Says Support Has To Be Bundled With Maintenance? About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]R "Ray" Wang
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